Your OrderWhen you place an order on the Forever Clover website and send payment, it is deemed to be binding.
We are unable to cancel an order once it has been submitted.
The goods offered on this Website are directed to the residents of Australia and the laws of Victoria, Australia
govern the contractual agreement concerning purchases made from this Website. We make no representations that the goods are appropriate for use or are available in other locations. If you chose to access this Website from outside Australia, you are responsible for compliance with your local laws to the extent they apply.
Shipping & Delivery
AUSTRALIAN CUSTOMERSDelivery information
We aim to process and despatch your order as quickly as we can,
which is usually within 1-4 working days (excluding public holidays).
We send all orders from Melbourne via Australia Post and delivery times vary depending on delivery location.
For regular post, you can expect your parcel to arrive within 1 to 5 days after dispatch. For express post, you can expect your parcel to arrive the next business day after dispatch if the delivery address is within the Express Post national network. For delivery times please check with Australia Post http://auspost.com.au/index.html
We do however reserve the right to post goods within 14 days of purchase. If goods are to be supplied later
than 14 days we will contact you. As soon as you receive the goods, you will assume all risk in the goods.
We have done our best to make delivery as cost effective for you as possible.
We charge the following for postage:
Free Delivery in Australia – using Australia Post regular service
- Free delivery of 5 (or fewer) packets of swap cards (excludes glitter cards); and
- Free delivery on orders over $75.
Australia Post – Regular service
- $1.20 for swap cards and glitter cards and glitter cards alone.
- $1.20 for one Novel only.
- $1.80 for one Sticker & Activity Book or two Novels only.
- $1.80 for swap cards, glitter cards and spare plastic pockets or spare plastic pockets alone.
- $7.50 for swap cards and/or tins and/or albums and/or spare plastic pockets and all other items, for delivery of orders in Victoria.
- $9.90 for swap cards and/or tins and/or albums and/or spare plastic pockets and all other items, for delivery of orders outside Victoria.
Australia Post – Express Post service
- $12.00 for swap cards and/or tins and/or albums and/or spare plastic pockets.
INTERNATIONAL CUSTOMERSWe can deliver worldwide however rates vary depending on destination. We ship by Australia Post Express International, which means to most locations your order should be delivered within 7-14 days. We are required by law to accurately list the items purchased and the price paid. You are responsible for any local duties or customs charges charged by your Government. We have no control over these charges.
Please email us at email@example.com for postage costs to your country.
Return & Exchange PolicyWe will be most upset if your goods arrive faulty or damaged or not matching the description described on the Website. If you purchased your goods online from us, we will gladly replace your goods or refund your purchase price. Please email us at firstname.lastname@example.org within 5 days of receipt of your goods and we will advise you how to return them. You will need your purchase receipt. Once the goods have been returned to us we will credit your original method of payment with the price of the returned goods and all delivery charges.
We are also happy for you to exchange goods purchased online from us within 14 days of purchase provided that they have not been used, are in their original packaging and you have a copy of your purchase receipt. Please email us at email@example.com within 5 days of receipt of your goods and we will advise you how to return them. Unfortunately, you will need to pay the delivery costs of returning the goods to us and of having the exchanged items sent to you.
You are entitled to statutory consumer guarantees under the Australian Consumer Law.
Forever Clover does not exclude or limit those consumer guarantees.